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X-ORIGINAL-URL:https://summits.harrisburgu.edu/leaningovernment1/
X-WR-CALNAME:Lean in Government
X-WR-CALDESC:Lean in Government
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DTSTART;TZID=America/New_York:20220217T133000
DTEND;TZID=America/New_York:20220217T141500
DTSTAMP:20220127T000800
UID:MEC-147702db07145348245dc5a2f2fe5683@summits.harrisburgu.edu
CREATED:20220127
LAST-MODIFIED:20220127
PRIORITY:5
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SUMMARY:Ministry of Transportation Lean into Design Thinking
DESCRIPTION:‘People don’t care how much you know until they know how much you care’ – Teddy Roosevelt Have you ever wondered about how to bridge the rigor of Lean and the people-centric approach of Design Thinking in government? The Ministry of Transportation is working to modernize the way service is being delivered to the citizens of Ontario. One of their exciting initiative is to improve the truck driver experience when applying for a new Commercial Vehicle Operators Registration (CVOR). The team applied an unique approach of Design Thinking tools and principles to empathize with carriers and Lean tools to root out waste and non-value-added activities throughout the process. Through this unique hybrid approach, the team is able to develop a deep understanding of the truck driver experience and reduce rework. From User Journey Map to Values Stream Map, learn from the team’s journey on how they developed strategies to help reduce 80% of the rework for the new applications, while identifying effective counter measures to reduce truck drivers’ frustrations!\n
URL:https://summits.harrisburgu.edu/leaningovernment1/events/ministry-of-transportation-lean-into-design-thinking/
ORGANIZER;CN=Trisha Ziemianin | Senior Process Improvement Analyst | Ontario Public Service:MAILTO:
CATEGORIES:Track 3
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