Systems and service improvements and reengineering in the private sector are often triggered by market competition and profit; elements that aren’t obvious to the casual observer of the public sector. The goal of this presentation is to discuss what triggers process improvements and reengineering in the public sector, identify ways to implement them, and discuss how these improvements and reengineering efforts affect agency personnel, private sector businesses, and citizens of the commonwealth. During this session we’ll:

•Consider what triggers government process redesign efforts
•Challenge participants to thoroughly identify the factors to consider when thinking about improving or reengineering a process
•Encourage participants to discuss how a comprehensive redesign methodology impacts those involved with the process
•Urge participants to discuss how redesigned public-facing and non-public facing processes are currently affecting agency personnel, private sector businesses, and citizens of the commonwealth.