Call For Proposals

Lean in Government

The Call for Proposals Closed on January 27

Below, please find important information about the conference and the call for proposals


Date & Location

May 20, 2020 | 8:00 AM -4:00 PM

326 Market Street, Harrisburg, PA

Conference Overview

We are pleased to announce that the Harrisburg University of Science and Technology is partnering with the Commonwealth of Pennsylvania for the inaugural Lean in Government Conference on May 20, 2020. The inaugural conference will focus on lean thinking to engage and empower employees to continuously improve customer service, aiming to:

  1. Accelerate adoption of a lean culture and processes in public sector organizations.
  2. Create momentum for continues success to support your organization’s current lean efforts.
  3. Promote methods to anchor and sustain lean thinking in your organization
  4. Engage and equip leaders at all levels to lead in a lean culture.

All sessions are 60 minutes,  including a brief Q&A period at the end.


The keynote and end note should focus on the overall conference goals (above) and support the tracks presented (below) throughout the day.  These should be more visionary and less technical. We are looking for dynamic public speakers who are recognized thought-leaders with a vision of the future and who can motivate the audience to continuously improve customer service.


In addition to setting the stage and tone for the day, the keynote should address these questions:

  • What is the cultural/behavioral shift needed to create an environment for lean to thrive?
  • How do we best achieve success in building an engaged and empowered workforce and a 21st century workplace?
  • How can we best improve the customer experience?


End Note

As the last session attendees hear, the end note should tie up the day’s topics, empower attendees to enact change, and encourage attendees to begin immediately applying what they’ve learned throughout the day. The end note should address these questions:

  • What should attendees do when returning to work tomorrow to create an environment for lean to thrive?
  • How can attendees continue to learn about concepts presented and begin to implement them?


This talk could be less focused on lean-specific concepts and more focused on change management concepts

Track & Sessions

We are looking for the following sessions, listed by track.

  1. Leading Lean Transformation & Improving Lean Thinking

What do leaders do? Leaders change and institutionalize lean culture and promote continuous conversation and improvement through empowerment and engagement.  

Preferred topics to address one or more of the following: 

  • Defining and inspiring a shared vision 
  • Engaging the frozen middle
  • Change management and cultural change
  • Resistance Management (such as the CLARC Model)
  • Effective sponsorship


  1. Applying Lean Methodologies, Tools, & Skills

Provide practical take-aways and hard skills that can be readily used in the workplace.  

This track will include 1– or 2-hour sessions. 

Preferred topics to address one or more of the following: 

  • Behavior economics
  • Mistake proofing
  • General overview of tools –(Process mapping, A3, 5S, etc.) 
  • Visual management


  1. Empowering & Engaging Employees Using Lean Thinking

Push the decision making and process responsibilities to the front line, making it a shared responsibility.  

Preferred topics to address one or more of the following:  

  • Developing an engagement strategy  
  • Go to the Gemba – Asking the right questions?
  • Empowering conversations in the workplace – for both employees and sponsors
  • Conversationally based – giving people the confidence to have conversations
  • Fearful environments: How to avoid them and what to do if you encounter one
  • Integrating lean into HR policy
  • Developing lean structures and putting them into organizations to create lean behaviors


  1. Improving Customer Service Using Lean Thinking

Define how the customer views quality and build that into the daily work. 

Preferred topics to address one or more of the following:  

  • Human-Centered design approach 
  • Value add vs. non-value adding the eyes of the customer  
  • Journey Mapping/Customer Focus Groups – gathering customer feedback, customer satisfaction surveys, and best practices in customer experience 
  • Take into consideration the regulatory aspect of customers?


  1. Using Data and Metrics to Drive Continuous Improvement

Selecting and developing data that answer the day-to-day questions enabling managers to make effective decisions in waste reduction and process improvement  

Preferred topics to address one or more of the following:  

  • Performance management in lean culture
  • Using Data in day to day business, including data integrity and data visualization 
  • Governance & Stewardship: identifying where data is coming from, how it is stored, and making it easier to access 
  • Evidence-based practices and data engagement strategies (e.g. gamification) 


  1. The Benefit of Applying Lean to IT Projects

IT best practices in waste reduction and efficiency using methods such as automation and automated results analysis, continuous builds, continuous requirements discovery, and other agile/lean practices 

Preferred topics to address one or more of the following: 

  • How does the work change when you implement lean?
  • Apply lean government framework to IT organizations
  • Working with business partners in a lean environment 


  1. Lean Methods and Lessons Learned From Health Care, Academia, and Non- Profit Sectors

Beginning in the mid-1990s, many private sector services and manufacturing leaders chose to adopt Lean Thinking and Lean-Practices to focus their value stream on the desires of the customer. Public sector leaders can quickly adapt Best-Practices from leading service providers in the private sector with minor adaptations for regulatory and equity purposes.

  • This session is designed to showcase examples from the private and nonprofit sectors and how they can be adapted to the public sector.


How to Submit a Proposal

  1. Review the above track and session information- The details are meant as a guide, they are not meant to be perspective session abstracts.
  2. Complete a proposal submission form by January 27, 2020. Please complete one form for each potential session.
  3. Look for an email from Sarah McDanolds ( at the end of February with the next steps, including scheduling calls between confirmed speakers and the planning team.