Sometimes it takes a “village” to get a new technology initiative out the door. Don’t let the many choices and decision points that lie ahead take away from your enthusiasm for doing great things in your organization. A unique collaboration between vendor and the Commonwealth made this all possible.

In this panel, you’ll take away:

* How PA focused on great citizen convenience features while supporting important program area functions.
* Understand how advanced user research influenced requirements and design.
* Learn the benefits of going “mobile first” and a few updates on recent technologies.
* Got too many stakeholders to count? We’ve got some suggestions for how to remain inclusive.