What does it take to create a commonwealth government where customers are satisfied, and employees can truly thrive? It takes a commitment to the keystone of the Healthy Government Framework: a human-centered mindset and culture. In this keynote talk, learn from Renée Smith, the co-creator of Healthy Government Framework, why it is essential to put people at the heart of the organization and how to do that each day. Learn the origins and application of the framework, and how creating a more human workplace can help teams deliver greater value to Pennsylvanians. As a behavioral scientist and leader, Renée’s primary research opens a bold new pathway to lean continuous improvement and effective workplaces with happy, loyal employees. Learn the five things to avoid and the three things to uphold to create a human workplace. Understand the role of accountability in a human-centered culture. Come away inspired and holding the “key” to supporting all the other elements of a healthy, effective government.