Day One | April 20, 2021 | Virtual

Morning Plenaries & Keynote | 9:00 AM-10:30 AM

9:00 - 9:15 AM | Welcome from Harrisburg University
9:15 - 9:30 AM | Welcome from Commonwealth of Pennsylvania

 

Secretary Michael Newsome,  Secretary of the Office of Administration, Commonwealth of Pennsylvania 

Biography: Secretary Michael Newsome was appointed Secretary of the Office of Administration (OA) by Governor Tom Wolf to begin on January 4, 2019. As a member of Governor Tom Wolf’s senior staff and cabinet, Newsome leads the agency responsible for oversight and administration of the enterprise functions of human resources, information technology, continuity of government, and records management for nearly 80,000 employees under the Governor’s jurisdiction.

Secretary Newsome co-chairs the Pennsylvania Employees Benefit Trust Fund (PEBTF), which provides health benefits to 300,000 active and retired employees and their dependents. Newsome previously served on the Pennsylvania Liquor Control Board, to which he was appointed in December 2015 and confirmed in April 2016. He brings nearly four decades of private sector business experience, including accounting, finance and management, to the Secretary of Administration position.

 

V. Reid Walsh, Deputy Secretary for Human Resources and Management, Commonwealth of Pennsylvania 

Biography: V. Reid Walsh is the Deputy Secretary for Human Resources and Management for the Commonwealth of Pennsylvania. As deputy secretary, Reid’s focus has been on implementing core transformation initiatives. These include consolidating commonwealth HR under a shared services model, building a four-year strategic plan and IT roadmap for HR, establishing a unified service delivery model through process standardization, building an HR LEAN program, and managing HR service delivery through metrics and governance. Prior to taking on her current role, Reid served as the chief of staff and policy director for the Office of Administration, playing an instrumental role in the agency’s key initiatives.

Reid also served as the director of operations for the Tom Wolf for Governor campaign, where she oversaw operational needs and planned and executed the campaign’s primary and general election night events. Reid also served as executive director of the Wolf Inaugural Committee. Before returning to her hometown of York, Walsh spent thirteen years in Washington, D.C., with the Public Broadcasting Service (PBS), most recently as the senior director in the Business Affairs and Program Management Department. As senior director, she managed a multi-million-dollar annual budget, while leading operational activities across seven departments. Reid also played a key role in establishing and managing a matrixed organization and building new business units from the ground up. Reid attended the University of Delaware, where she graduated with a degree in communications. After college, she spent a year in service through the Jesuit Volunteer Corps serving the homeless youth community of Phoenix, Arizona. Reid currently resides in Spring Garden Township with her husband and two children.

9:30 AM - 10:30 AM | Keynote - "Post-Pandemic Opportunities to Reimagine the Workplace: Workplace Culture & How Various State Leaders are Responding. "

Speaker – V. Reid Walsh, Deputy Secretary for Human Resources and Management, Commonwealth of Pennsylvania 

Biography- V. Reid Walsh is the Deputy Secretary for Human Resources and Management for the Commonwealth of Pennsylvania. As deputy secretary, Reid’s focus has been on implementing core transformation initiatives. These include consolidating commonwealth HR under a shared services model, building a four-year strategic plan and IT roadmap for HR, establishing a unified service delivery model through process standardization, building an HR LEAN program, and managing HR service delivery through metrics and governance. Prior to taking on her current role, Reid served as the chief of staff and policy director for the Office of Administration, playing an instrumental role in the agency’s key initiatives.

Reid also served as the director of operations for the Tom Wolf for Governor campaign, where she oversaw operational needs and planned and executed the campaign’s primary and general election night events. Reid also served as executive director of the Wolf Inaugural Committee. Before returning to her hometown of York, Walsh spent thirteen years in Washington, D.C., with the Public Broadcasting Service (PBS), most recently as the senior director in the Business Affairs and Program Management Department. As senior director, she managed a multi-million-dollar annual budget, while leading operational activities across seven departments. Reid also played a key role in establishing and managing a matrixed organization and building new business units from the ground up. Reid attended the University of Delaware, where she graduated with a degree in communications. After college, she spent a year in service through the Jesuit Volunteer Corps serving the homeless youth community of Phoenix, Arizona. Reid currently resides in Spring Garden Township with her husband and two children.

 

Speaker – Josh Miley, Senior Director, Client Management, Willis Towers Watson 

Biography- Josh Miley is a Senior Director of Client Management for Willis Towers Watson located in Philadelphia.  In this role, Josh is responsible for the integrated delivery of Willis Towers Watson’s services and solutions to the Firm’s largest clients in the Mid-Atlantic region.  Josh has more than 20 years of human capital consulting experience, including 18 years at Willis Towers Watson. He has significant experience in the design and financing of benefit programs and has built financial management tools, wellness dashboards and underwriting models that have been used by Willis Towers Watson offices nationally. Josh holds a B.S. degree in risk management and human resources from Temple University. He is an active member in HR industry organizations and has been quoted in media outlets such as CNN and The New York Times.

 

Speaker – Casey Osterkamp, Director, Division of Personnel, Office of Administration, State of Missouri 

Biography- Casey Osterkamp is the Director of the Division of Personnel for the State of Missouri. In this role, she focuses on improving how the State recruits, develops, and rewards talent to better serve the citizens of Missouri. Prior to joining the State, she served as the Director of the Assessment Resource Center for the University of Missouri’s College of Education. Casey started her professional career as a Surface Warfare Officer in the U.S. Navy and has also worked in management roles for the Chicago Public Schools and IBM. Casey earned her Bachelor of Science in Political Science and Communication from Northwestern University, her Master of Public Policy from Harvard University’s John F. Kennedy School of Government, and her Master of Education Policy and Leadership from the University of Missouri. Casey, her husband Beau, and two-year-old son Jesse live in Jefferson City, Mo.

 

Speaker – Franklin Plaistowe, Assistant Director for Human Resources, Washington State 

Biography- Franklin Plaistowe, is the Assistant Director for Statewide Human Resources for the State of Washington where he supports a team responsible for labor relations, civil service, classification and workforce strategies which includes statewide programs on diversity, equity and inclusion. Previously, Franklin served as an Assistant Attorney General where worked on matters including healthcare, labor and employment law. Franklin has a J.D. from Gonzaga University and a B.A. from San Francisco State University. Franklin lives in the Olympia Washington area with his spouse and daughter.

 

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Speaker – Juan Williams, Commissioner, Department of Human Resources, State of Tennesse 

Biography- Juan Williams was appointed Commissioner of the Department of Human Resources by Governor Bill Lee.  Prior to this appointment, he spent fourteen years at Duke Energy’s Piedmont Natural Gas Division in management positions in Human Resources, Utility Operations, and Change Readiness.

During his tenure at Duke Energy Nashville Resource Center, Juan advised managers, supervisors and employees on matters including operations and workplace culture. Previously, Juan served as the Director of Change Readiness with focuses on business processes, systems and technology, talent management, and restructuring. He also led the Human Resources department with oversight over Employee Relations, Labor Relations, Talent Acquisition, and Business Support functions.  In addition to nearly 17 years of human resources and operations experience, Juan is an active member of the community and serves on the PENCIL Foundation Board of Directors. Juan is a results-oriented energetic leader with a focus on excellence in communication and continuous learning. Juan received a bachelor’s degree in business from North Carolina Wesleyan College and MBA from Queens University in Charlotte, NC.

Moderator- Kelly Powell Logan, Vice President of Strategic Workforce Development and University Centers, Harrisburg University of Science and Technology 

Biography- Kelly Powell Logan, who served as Secretary of the Office of Administration under Governor Corbett, serves as Vice President for Strategic Workforce Development and University Centers.

Kelly is responsible for leading the expansion of the existing University centers as well as creating new centers that meet strategic workforce needs. She understands the complexities of the twenty-first-century workforce and has the vision and experience to guide our centers. In her new role, Kelly will form partnerships with employers–including state and municipal governments–to build and market all manner of education programs that meet employer needs. Kelly graduated with a Bachelor’s of Science degree in Business Administration from Villanova University; a Master’s of Business Administration degree from Pennsylvania State University; and was part of the Strategic Leadership for State Executives at the Governor’s Center, Duke University. She is also a graduate of Leadership Harrisburg Area’s Executive Leadership program and is past chair of the Capitol Regional Economic Development Corporation (CREDC).

Presentation Abstract: Join four esteemed speakers from states across the country, and the private sector for a panel discussion to discuss the future of work, the role of human resources in organizations, and in particular, what human resource trends are currently being embraced in their respective organizations. This panel will be moderated by Kelly Powell Logan of Harrisburg University of Science and Technology.

Breakout Session #1 | 10:45 AM – 11:30 AM 

"Organizational Culture- The HR Connection" | Track One: Reimagining the Workplace of the Future

Shonte Eldridge, PMP, Executive Government Advisor, Amazon Web Services  

Biography: Shonte Eldridge currently serves as an Executive Government Advisor with Amazon Web Services (AWS). In this role, she is responsible for engaging State and Local Government leaders to build cloud frameworks that reduce cost, improve service delivery, change the customer experience and transform the organization into a modern, inclusive, equitable, and innovative enterprise. Prior to joining AWS, Ms. Eldridge worked in the public sector for over 20 years and held various C-suite positions including the Deputy Chief of Operations for the City of Baltimore, Chief of Policy, Planning and External Affairs for the Office of the States Attorney for Baltimore City and Chief of Policy for Maryland’s Governor’s Office of Crime Control and Prevention During her time in government she was known for using technology to solve some of the largest operational and social challenges her state and local governments faced, as well as changing the culture to more readily accept and try new technologies. Ms. Eldridge’s work in the industry has appeared in numerous national publications and is often called upon to speak and conduct workshops on the importance of creating holistic digital transformation strategies and how to implement technology that improves operations and delivers a better customer experience.

Presentation Abstract: This session will impart an understanding of what organizational culture is, why it is important, and how HR can help support an organization’s effort to influence culture.

"Outcomes- Focused Teleworld for Managers and Supervisors" | Track Two: Today's Workforce Issues

John Phillips, Executive Consultant, BGL Strategies

Speaker #1 Biography: John Phillips (JP) is a consultant specializing in Leadership and Performance Management with BGL Strategies. JP was previously the Director of Training and Staff Development for the Governor’s Office of Administration, General Government Delivery Center and before that, the Department of Public Welfare. JP has decades of experience helping leaders create climates where their followers don’t just meet but exceed expectations.

 

Kristal Murren, M.A., President, Bossy Girl Leadership

Speaker #2 Biography: Kristal Murren, President of Bossy Girl Leadership, is redefining BOSSY to ensure that women will never play smaller or speak softer because of a word. Please don’t be mistaken, bossy is not how she leads. Her bossy nature is the authenticity and courage that powers her ability to influence others and never accept defeat as the final answer. This “Bossy Girl” will walk beside you in creating excellence through adversity. Why? Because there is no joy or purpose in mediocrity. She is striving for greatness and telling the story as it unfolds so that we all can walk together in owning our power. Why would you bring Kristal into your life and your organization? Because she has walked through the fires of life and uses that experience to build effective leaders and leadership cultures that make your world a better place.

With master’s level accomplishment in strategic leadership and professional expertise in developing servant leaders that accomplish the mission through others, your organizational culture and leadership abilities will flourish with her influence. She is sought out for her high energy and empowering, captivating style. Kristal brings nearly two decades of proven experience in building leaders, inspiring teams, and training trainers. She has provided leadership development and consulting services across the Mid-Atlantic for clients such as: The Discovery Channel, the U.S. Department of Veterans Affairs, Maryland Department of Human Resources, Planet Fitness, Pennsylvania Department of Human Services, among many others. She has also been a featured speaker and facilitator for universities, health care organizations, nonprofits, and government.

 

Presentation Abstract: In the past, the productivity of Commonwealth employees was often measured by how busy they were, and not what they were accomplishing. A significant part of this was due to managers and supervisors literally relying on their senses to monitor their staff. In other words, if employees looked and sounded busy, then they must be doing their jobs.

One of the silver linings of telework is that this type of constant monitoring is no longer feasible. Therefore, satisfactory performance must now be measured based on what employees achieve, not merely on what they do. Therefore, during this session we will discuss: the differences between activities, outputs, and outcomes, how to create outcomes-based performance standards, how to instruct, provide feedback, praise, and hold staff accountable during telework

Lunch Break | 11:30 AM – 12:15 PM 

Lunch with a Co-Worker!

While we can’t be together in person, this is a great opportunity to set up a virtual “lunch” to catch up with a co-worker.

Breakout Session #2 | 12:15 PM – 1:00 PM 

"Using ServiceNow to Optimize Organization Management Processes" | Track One: Reimagining the Workplace of the Future

Danny Runyon, Solution Consultant, ServiceNow

Speaker #1 Biography: Danny spent his career working with technology – helping organizations leverage technology to solve business problems. Danny has a passion for creating a better Employee Experience and has helped organizations across the globe to further their Digital HCM Transformation.

 

Tim Kobzowicz, Account Executive, ServiceNow

Speaker #2 Biography: Tim is a trusted advisor working with HR Executives and Professionals to transform their HCM strategies and solution deployments for over 25 years. Tim is passionate to provide expertise and guidance to help organizations align their strategic business goals by leveraging value-based HCM technology.

Presentation Abstract: Servicing a distributed workforce requires us to re-think, extend, and digitize many of the service offerings found in the workplace. Keep your organization running smoothly with a multi-channel, mobile-enabled solution. Automate requests, digitize forms, e-sign documents and drive efficiency so you can focus on what’s important!

"Is Gender Really Still an Issue?" | Track Two: Today's Workforce Issues

Bilita Mattes, D.Ed, Provost & Chief Academic Officer; Executive Director, STEM-UP Network, Harrisburg University of Science and Technology 

Speaker Biography: Bilita “Bili” S. Mattes, D.Ed. Provost and Chief Academic Officer Bili Mattes has many years of progressively responsible experience in higher education administration, academic outreach, and program innovation and development. Bili serves as Provost and Chief Academic Officer for Harrisburg University, a young STEM-focused institution of higher education built on a competency-based and technology-integrated educational model. Bili is also the Executive Director of STEM-UP Network, a social enterprise powered by HarrisburgU, that supports women professionals in STEM with real-world strategies and relationships that expand their ability to flourish, prosper and advance in their chosen careers.

Presentation Abstract: Yes, an odd title for a session, but I have been asked that question in some form or another more than once over the past years. This, while we are losing women in the workforce at an alarming rate and against a backdrop of inequality that persists and has been exacerbated by the pandemic. We are losing women in professions and industries already suffering from a lack of qualified talent just needed to meet workforce demands in this country. While in other industries, women are primarily represented in lower-wage positions with limited, or no, advancement and leadership opportunities. So, the realities we face today in the workforce that center on gender equality rise to the level of a business imperative, as well as a social justice cause.

This conversational session lifts up some of the current and real gender-based issues and opportunities facing women and the organizations for which they work. The conversation will also focus on potential answers and solutions to include sharing ideas about what HR does/can do to positively support gender equality in their organization in the current climate.

Breakout Session #3 | 1:15 PM – 2:00 PM

"Coaching Culture: Tips and Tactics You Can Use Today" | Track One: Reimagining the Workforce of the Future

Leslie Wireback, MBA, Owner & Coach, Wireback Consulting 

Biography: Leslie Wireback is an experienced human resources professional who has partnered with executive leadership to create and enhance cultures that advance business and engage employees. Her honest and caring approach creates authentic connections with individuals. These relationships enable her to get to the core of any issues or concerns and leverage her business and HR experience to propel success. With over 20 years working in human resources, she is well versed in the challenges of balancing employee relations and managing business needs and expectations.

Leslie has a passion for helping connect people with their purpose to achieve happiness. She facilitates that through HR Consulting Services and Professional Coaching. She specializes in partnering with HR staff to enable their success individually and collectively within the organization that they work. She is actively engaged as a volunteer with the Lancaster Society for Human Resource Management (SHRM), where she currently serves as President and is a member of the Communications Committee.

Additionally, she participates in the Career Ready Lancaster! coalition. Leslie was awarded the 2019 HR Person of the Year by Lancaster SHRM. Leslie holds a BS in Business Administration and Master of Business Administration from Millersville University. She is currently a coach in training in the Newfield Network’s Coaching Certification program.

Presentation Abstract: Coaching cultures are a hot topic. Why? Because they are successful! Coaching cultures focus on employee engagement and development. Not sure how a coaching culture is relevant to you or your organization – consider any of these questions and see if they resonate with you; Do you have employees who come to you seeking guidance on where to go next in their career, Are you or your staff currently challenged with work/life balance, do you want to advance to a leadership role, are you a leader who is responsible for other individual’s growth and development, are you unsure what your current or next goal should be? If any of those questions hit home, this session is part of the answer! You will learn tips and tactics that you can utilize now to begin coaching immediately. Not in a coaching culture? That’s ok – these are actionable tips that any manager, team leader, HR professional, or individual can use to make change happen. Coaching helps individuals identify hurdles, become more effective professionals, enhance their leadership skills, and achieve goals.

Learning Objectives include: understand what coaching is, and what it is not, foundations for creating an environment and culture for coaching to be successful, learn the principles of coaching, identify the enemies of learning that hinder an individual’s success, understand the arc of coaching and how to have a coaching conversation.

"Diversity, Equity, and Inclusion- What's Next?" | Track Two: Today's Workforce Issues

Crystal Thompson, Manager, Human Capital Advisory, KPMG

Speaker #1 Biography: Crystal is a Manager in KPMG’s Human Capital Advisory practice specializing in employee value proposition differentiation, employee experience design, and DE&I strategy. Underpinned by culture definition and values alignment, Crystal develops tailored workforce management solutions that bolster talent effectiveness and deepen employee engagement. Crystal is a member of our Human Capital Advisory Black Careers Matter Task Force at KPMG.

 

Chris Shuster, Managing Director, Human Capital Advisory, KPMG

Speaker #2 Biography: Chris a Managing Director in KPMG’s Human Capital Advisory practice and has a concentration in supporting State and Local Government clients. For more than 20 years, Chris has helped clients embrace business transformation, identify and overcome obstacles to change. Chris is also a member of our Human Capital Advisory Black Careers Matter Task Force at KPMG.

Presentation Abstract: Successful organizations regard Diversity, equity, and inclusion (DE&I) as a source of competitive advantage and enabler of growth. The power of people’s differences—through greater access to talent, a healthier work environment, stronger brand recognition, and deeper community relations—can strengthen competitiveness. Executing on a DE&I strategy includes a visible commitment and accountability of top management, active dialogue with diverse employees, and a coordinated and supportive organizational culture. In this presentation, Join KPMG as they share their POV on developing a DE&I strategic framework and converting plans into action and accountability.

Breakout Session #4 | 2:15 PM -3:00 PM

"Becoming an HR Thought Leader" | Track One: Reimagining the Workforce of the Future

John Phillips, Executive Consultant, BGL Strategies

Speaker #1 Biography: John Phillips (JP) is a consultant specializing in Leadership and Performance Management with BGL Strategies. JP was previously the Director of Training and Staff Development for the Governor’s Office of Administration, General Government Delivery Center and before that, the Department of Public Welfare. JP has decades of experience helping leaders create climates where their followers don’t just meet but exceed expectations.

 

Kristal Murren, M.A., President, Bossy Girl Leadership

Speaker #2 Biography: Kristal Murren, President of Bossy Girl Leadership, is redefining BOSSY to ensure that women will never play smaller or speak softer because of a word. Please don’t be mistaken, bossy is not how she leads. Her bossy nature is the authenticity and courage that powers her ability to influence others and never accept defeat as the final answer. This “Bossy Girl” will walk beside you in creating excellence through adversity. Why? Because there is no joy or purpose in mediocrity. She is striving for greatness and telling the story as it unfolds so that we all can walk together in owning our power. Why would you bring Kristal into your life and your organization? Because she has walked through the fires of life and uses that experience to build effective leaders and leadership cultures that make your world a better place.

With master’s level accomplishment in strategic leadership and professional expertise in developing servant leaders that accomplish the mission through others, your organizational culture and leadership abilities will flourish with her influence. She is sought out for her high energy and empowering, captivating style. Kristal brings nearly two decades of proven experience in building leaders, inspiring teams, and training trainers. She has provided leadership development and consulting services across the Mid-Atlantic for clients such as: The Discovery Channel, the U.S. Department of Veterans Affairs, Maryland Department of Human Resources, Planet Fitness, Pennsylvania Department of Human Services, among many others. She has also been a featured speaker and facilitator for universities, health care organizations, nonprofits, and government.

 

Presentation Abstract: A thought leader is one whose views on a subject are taken to be authoritative and influential. And, whose innovative ideas influence and guide others. These are admirable qualities, but unfortunately, they haven’t been associated with the traditional role of HR professionals. HR professionals are often viewed as focusing on adherence to rules and procedures, not on accomplishing the mission. So, it is imperative that you, as an HR professional, develop a reputation as a valued partner and not as a wet blanket or even worse, as an obstructionist. Therefore, during this session we will discuss: How to forge productive relationships with executives and managers built on trust, how to influence others without being perceived as oppositional, the critical non-cognitive skills you must develop to become a thought leader.

"Engaging Employees in a Large Organization" | Track Two: Today's Workforce Issues

Philip Mann, Ph.D., PMP, MBA, MPA, Assistant Professor of Organization & Management, Harrisburg University of Science and Technology 

Speaker Biography: Dr. Philip Mann has a keen interest in finding out what is real, reasonable, and rational, especially when the outcomes are strongly felt and weakly measured. He has more than two decades at the front end of federal government projects, where the individual project budgets are in the millions, but the value is often hard to nail down. He has managed requirements and value analysis on dozens of national and international projects affecting federal agencies across the Department of Transportation, Department of Justice, and the Department of Defense, as well as the governments of Canada and Mexico. A veteran of the Navy, Army, and National Guard, Dr. Mann is currently a full-time Assistant Professor of Organization & Management at Harrisburg University, and an adjunct Assistant Professor of Project Management at Embry-Riddle Aeronautical University, teaching graduate courses in project management at both institutions.

Presentation Abstract: Engaged employees are highly correlated to individual and organizational performance, but only about 1/3 of the American workforce is “engaged.” Two major factors contribute to problems building engagement in the workforce, especially in larger, more bureaucratic organizations. The first is a reliance on surveys or tools to measure engagement without leaders at all levels truly understanding what engagement means. Second is a reliance on tribal wisdom and counterproductive shortcuts that work against engagement when we already have perfectly useful processes. Let’s talk about what engagement is in a practical, non-academic way, so we all understand what it means to be engaged in our work. Then, we’ll change lanes to consider the tools we have to promote engagement and harvest the benefits of an engaged workforce. Finally, we’ll look at some key lessons from 2020 to shape our view on what is possible in large and complex organizations. This isn’t a lecture. If you bring your questions, you’ll leave with a path toward an engaged workforce. Value to Attendees: Attendees will understand what engagement means to the people they hope to engage. They will also know the fundamentals of advising organizations regarding ways to improve engagement without using a survey. Most importantly, they will have the context to make an engaged workforce the focus of their people-facing processes.

Endnote 

3:15 PM- 4:15 PM | Endnote: "Hello Me, We've Never Met"

Aaron Mimran, Regional Vice President, Comcast 

Speaker Biography: Aaron Mimran serves as Regional Vice President, Comcast Business for Comcast’s Keystone Region headquartered in Pittsburgh. Prior to that, Aaron served as Regional Vice President of the Project Management Office and the Customer Experience. During that time, Aaron oversaw hundreds of projects related to business and customer improvement while also creating and driving employee culture and engagement to over 3500 regional employees. Aaron has served as a professional development co-leader for Comcast’s Black Employees Network and currently serves as executive sponsor for the Young Professionals Network. 

Presentation Abstract: The pandemic presented us all with new sources of stress. We faced sudden and enormous changes to our daily lives combined with isolation, anxiety, and fear. As people leaders, many of us had to think about how all this was affecting our teams in order to care for them and continue to ensure that our business would thrive. That’s a lot. This presentation tells Aaron’s story – when the walls closed in, he expanded his mind so that he could focus on his people and lead his team with compassion and coaching – and achieve better outcomes. Aaron navigated these uncharted waters by diving deeply into mindful visualization, breathing practices, and self-care. His new connection to mindfulness helped him find a place of peace, safety, growth, and compassion. In a calmer, steadier state, he was able to focus on a path to positive outcomes that had impacts on his physical and mental health, interpersonal relationships, and leadership. His journey to thriving in a pandemic is a beacon for anyone looking for new ways to thrive in these unprecedented times. 

Day Two | April 21, 2021 | Virtual

Morning Plenaries & Keynote | 9:00 AM – 10:30 AM

9:00 - 9:15 AM | Welcome from Harrisburg University

Kelly Powell Logan, Vice President of Strategic Workforce Development and University Centers, Harrisburg University of Science and Technology 

Biography: Kelly Powell Logan served as Cabinet Secretary to three Pennsylvania Governors and now serves as Vice President for Strategic Workforce Development and University Centers at Harrisburg University of Science and Technology (HU). Kelly is responsible for leading expansion of the existing university centers as well as creating new centers that meet strategic workforce needs. She understands the complexities of the twenty-first-century workforce and uses her vision and experience to guide HU’s centers. Kelly is responsible for forming partnerships with employers–including state and municipal governments–to build and market all manner of education programs that meet employer needs, aligning and connecting HU’s educational programs with the needs of employers.

The HU Institutes and Centers which Kelly directs include the Government Technology Institute, Security Center of Excellence, Analytics Institute, Center for Project Management Innovation, and the Center for Environmental and Geospatial Technology. Kelly began at HU on February 2, 2015. Kelly served as Cabinet Secretary of the Governor’s Office of Administration (OA) from 2011 until 2015. As a member of the Governor’s senior staff and cabinet, Kelly led the agency responsible for oversight and administration of the enterprise functions of Human Resources, Information Technology, the Governor’s Innovation Office, Continuity of Government and Records Management for more than 73,000 employees in over 40 agencies, boards and commissions under the Governor’s jurisdiction.

Prior to serving as OA Secretary, Kelly was Executive Director of Public Service at the Pennsylvania Higher Education Assistance Agency (PHEAA). In her role, she oversaw the departments of Pennsylvania School Services, State Grant and Special Programs, Public Service Technology Systems, and the Postsecondary School Alliances and Nursing Programs. Prior to her tenure at PHEAA, Kelly served as a member of Governor Tom Ridge and Governor Mark Schweiker’s Cabinets as Secretary of the Department of General Services. In that position, she oversaw a department of 1,500 employees and an operating budget of $135 million.

In other state government service, Kelly has been responsible for widespread improvements in the state’s IT and e-commerce strategy. In the private sector, she served in executive roles in marketing, human resources and purchasing for international and regional firms. Kelly earned a Bachelor of Science degree in Business Administration from Villanova University; a Master of Business Administration degree from Pennsylvania State University; and was part of the Strategic Leadership for State Executives at the Governor’s Center, Duke University. She is also a graduate of Leadership Harrisburg Area’s Executive Leadership program and is past chair of the Capitol Regional Economic Development Corporation (CREDC) and past president of the National Association of State Chief Administrators (NASCA). 

9:15-9:30 AM | Welcome from the Commonwealth of Pennsylvania

V. Reid Walsh, Deputy Secretary for Human Resources and Management, Commonwealth of Pennsylvania 

Biography: V. Reid Walsh is the Deputy Secretary for Human Resources and Management for the Commonwealth of Pennsylvania. As deputy secretary, Reid’s focus has been on implementing core transformation initiatives. These include consolidating commonwealth HR under a shared services model, building a four-year strategic plan and IT roadmap for HR, establishing a unified service delivery model through process standardization, building an HR LEAN program, and managing HR service delivery through metrics and governance. Prior to taking on her current role, Reid served as the chief of staff and policy director for the Office of Administration, playing an instrumental role in the agency’s key initiatives.

Reid also served as the director of operations for the Tom Wolf for Governor campaign, where she oversaw operational needs and planned and executed the campaign’s primary and general election night events. Reid also served as executive director of the Wolf Inaugural Committee. Before returning to her hometown of York, Walsh spent thirteen years in Washington, D.C., with the Public Broadcasting Service (PBS), most recently as the senior director in the Business Affairs and Program Management Department. As senior director, she managed a multi-million-dollar annual budget, while leading operational activities across seven departments. Reid also played a key role in establishing and managing a matrixed organization and building new business units from the ground up. Reid attended the University of Delaware, where she graduated with a degree in communications. After college, she spent a year in service through the Jesuit Volunteer Corps serving the homeless youth community of Phoenix, Arizona. Reid currently resides in Spring Garden Township with her husband and two children.

9:30 - 10:30 AM | Keynote - "2021 Deloitte Human Capital Trends"

John Forsythe, MBA, Managing Director, Deloitte Consulting, LLP

Speaker Biography: John Forsythe is a Managing Director in the Government & Public Services (GPS) Organizational Transformation Practice of Deloitte Consulting. He has over thirty years of business experience, including twenty-two years in Public Services Consulting. During his career, he has led many consulting assignments, developing expertise in culture maturation, leadership development, strategic change, organizational assessment, communications, leadership alignment, and executive coaching. He has provided strategic advice and counsel to clients from across the Government and Commercial Sectors. He sponsors Deloitte GPS Human Capital Trends and leads Deloitte’s approach to Digital Transformation. John holds a Bachelor’s degree in Economics from the College of the Holy Cross and a Master’s in Business Administration from the McDonough School of Business at Georgetown University. John is also an Adjunct Professor at Georgetown University in the Masters in Human Resource Management Program.

Presentation Abstract: In 2020, COVID-19 forced organizations around the world to enact radically new ways of working and operating amid the pandemic’s human and economic impacts. Having a plan to deal with the unexpected isn’t the only thing organizations need in such an environment. Even more necessary is making a fundamental mindset shift: from a focus on just surviving to the pursuit of thriving. Making the shift from a “survive” to “thrive” mentality depends on an organization becoming distinctly human at its core a different way of working that approaches every question, every issue, and every decision from a human angle first. An organization needs to ground itself in a set of human principles: purpose and meaning, ethics and fairness, growth and passion, collaboration and relationships, and transparency and openness. The human focus these principles bring to an organization is what puts organizations in a position to thrive—to continually reinvent themselves on the back of perpetual disruption. Deloitte’s annual Human Capital Trends report is the single most downloaded piece of eminence that Deloitte produces and is based on feedback from federal, state, and local government leaders. It dives deep into five topics within these principles to further explore how organizations can bring out the human strengths that make organizational thriving possible.

Breakout Session #1 | 10:45 AM – 11:30 AM 

"Recruit and Retain with Evidence- Based Decision Making" | Track Three: Technology and Data Driven Decisions

Robert Oglesby, Strategic Advisor, NEOGOV

Speaker #1 Biography: Bob Oglesby is a recognized national leader and strategist of best practices and for driving results in public sector operations. After 30+ years in the private sector, including 25 years as a business owner, Bob became a public servant working 8 years with the State of Tennessee, including 5 years as a cabinet member and Commissioner of General Services. Bob left office with his term-limited governor in January of 2019 and founded Leading Government Solutions, LLC – a consulting company serving the public sector and their corporate partners. Bob also serves as Strategic Advisor of NEOGOV, offering clients strategic insights and opportunities for better performance and increased customer value. NEOGOV is the leading provider of an integrated HR, payroll, and talent management (TM) solution solely for the public sector now serving approximately 2,500 individual organizations at the city, county, and state levels. With over 300+ higher education institutions as users, the company recently launched its higher education sister company, NEOED. If you are interested in knowing more about NEOGOV, NEOED, and their products, please visit their websites https://www.neogov.com/ and https://www.neoed.com/ 

Presentation Abstract: As if public sector HR leaders across the country were not already challenged enough trying to attract, hire, and retain a qualified and fully staffed workforce, 2020 introduced many new challenges that quickly became fundamental to their government’s livelihood. How do we keep our employees safe? How do we provide medical, mental, and emotional support to our staff from a distance? How do we meet citizen needs and keep employees productive when they are out of our buildings for long periods of time? How do we successfully bring on new employees we have not physically met and onboard them into a virtual culture and environment? How do we manage the performance of and train a remote workforce? What is our position on social movements like Black Lives Matter? How do we respond to all these diversity, equity, and inclusion topics, and what does our data look like? The good news NEOGOV has new strategies and tools its customers can leverage to think about how to work differently and make better decisions – enabling their staff to get to targeted results faster by working smarter. This session will talk about these new strategies and tools to increase the number of applicants and decrease the number of postings. Also, see the data that confirms the hiring challenge is real for blacks and females and what NEOGOV data says can be done. Critical to attracting and retaining employees, hear about some of our recent survey findings which shows the contrast in views of HR leaders versus employees about their training and performance management programs.

"Employee Relations in a Remote Environment" | Track Four: Commonwealth Track

Jane Baldo, Appeals Manager, Office of Administration, Commonwealth of Pennsylvania 

Speaker #1 Biography: Jane has been the Appeals Manager in the Bureau of Employee Relations, Office of Administration since November 2018. In this role, she oversees the operation of both the Accelerated and Standard Grievance Procedures. Jane represents the Commonwealth as chairperson on several statewide committees for numerous unions. She also advocates on behalf of the Commonwealth for both contract interpretation and discipline grievance arbitration cases. Prior to working in the BER, Jane worked in the Labor Relations Division for the Employment, Banking, and Revenue (EBR) Delivery Center. Preceding the EBR Delivery Center, Jane was the Labor Relations Coordinator for the Department of Revenue and the Department of Banking and Securities. She has over twenty-one years of labor relations experience and obtained her bachelor’s degree in Public Policy from Penn State University.

 

Tracy Sullivan, HR Policy and Program Administrator, Office of Administration, Commonwealth of Pennsylvania 

Speaker #2 Biography: Tracy has been with the Commonwealth since 2009 and currently works in the Office of Employee Relations and Workforce Support as the enterprise HR Policy and Program Administrator. Prior to beginning her career in HR with the Department of Revenue’s Training, Development, and Programs Division, she obtained her bachelor’s degree in Business from Penn State University and her MBA in Human Resources from Liberty University. Tracy eventually transferred to Revenue’s Employee Relations Division and remained there as the division became part of the Employment, Banking, and Revenue Delivery Center. Prior to serving in her current role, she was an Employee Relations Section Manager for the Conservation & Environment Delivery Center.

Presentation Abstract: From investigating misconduct to engaging in contract negotiations to fitness for duty, session attendees will explore the methods, experiences, and best practices for effectively conducting Employee Relations in a remote environment.

Lunch Break | 11:30 AM – 12:15 PM 

Lunch Break with a Co-Worker! While we can’t be together in person, this is a great opportunity to set up a virtual “lunch” to catch up with a co-worker.

Breakout Session #2 | 12:15 PM – 1:00 PM 

"Linking Process, Technology, and Policy Together to Create a Workforce Management Approach" | Track Three: Technology and Data Driven Decisions

Lisa Disselkamp, Managing Director, Deloitte Consulting LLP

Speaker #1 Biography: Lisa Disselkamp is a Managing Director in the Payroll-Workforce Management (WFM) practice of Deloitte Consulting LLP. Her consulting leadership is focused on WFM business practices and technologies. She specializes in the design and implementation of strategic WFM systems including time reporting, labor scheduling, and workforce analytics designed to improve labor cost, productivity, system consolidation, compliance, and operational outcomes. Lisa has written three books on workforce management systems. She is leading the International Standard Organization’s (ISO) development of global ISO WFM standards. Lisa was engaged as an advisor to the White House and the U.S.’s President’s strategic councils on economic policy and scheduling. Lisa’s market influence led to the development of new certification for WFM technology professionals now offered by the Association for Workforce Asset Management.

 

Spencer Horowitz, Senior Manager, Deloitte Consulting LLP

Speaker #2 Biography: Spencer is an expert in delivering workforce management (WFM) solutions to his clients focusing on timekeeping, scheduling, accruals, leave and absence management. He helps clients achieve a more advanced WFM ecosystem through pay policy harmonization, process standardization, technology consolidation and optimization, governance improvement. Spencer leads sales and delivery for healthcare provider clients for workforce management. Spencer is a leader in the Workforce Management Solutions practice at Deloitte Consulting and collaborates with other leaders in HRT to deliver high-impact HR solutions for clients. He also helps clients with vendor selections, business cases, and RFP development, WFM assessments, and labor cost optimization studies, in addition to WFM implementation and transformation programs. He has over 25 years working with clients to implement technology solutions and has dedicated the last 16 years to workforce management.

Presentation Abstract: People are a clear focus for employers and no other system touches every person, every day, and ends up driving their work experience and your labor spend. Yet, time and attendance systems are traditionally seen as back-office, transactional platforms rather than a system that drives important outcomes. Today’s employers are positioning Time and Attendance systems and their workforce management team as strategic enablers to cost management, service delivery, and engagement. Employees make up the largest share of complexity and “costs” within state budgets. And yet, because of archaic time, attendance, and scheduling practices, they are among the least managed costs within those budgets. Not only are constrained budgets driving a change, so too is the pandemic.

How do state governments manage these costs and effectively provide services when so many of their employees are working remotely? Clearly, the value of time and schedule data cannot be overlooked. In this session, participants will identify and discuss the common challenges associated with driving workforce time, attendance, and scheduling, including the disparities in understanding what workforce productivity means and the lack of consistent approaches for how to plan for, schedule, utilize and share employee resources. We will also discuss state governments’ needs, including how best to optimize people’s time and what levers to pull to increase citizen satisfaction and employee return. Finally, we will talk about the advances made in technologies and tools to manage the workforce and the benefits derived from them.

"Can You Hear Me Now?" | Track Four: Commonwealth Track

Jeffrey Kreider, Director of Talent Development, Commonwealth of Pennsylvania

Speaker #1 Biography: Jeff Kreider currently serves as the Director of Talent Development for the Commonwealth of Pennsylvania’s Governor’s Office of Administration. Previous roles during his sixteen-year tenure as a commonwealth employee include serving as the Leadership Development Institute Director; Emerging Leader Program Director, and Chief of the Human Resources Development Division. Jeff earned his BA in Psychology from Millersville University, a Master of Education from Penn State Middletown in Training and Development, and a certificate in advanced coaching skills from the Coaches Institute in Washington D.C. He is passionate about talent development and gains the most satisfaction from watching individuals do things they never thought themselves capable of doing professionally. Jeff is the proud father of two teenagers and currently resides in Dillsburg.

 

Nicole Tyler, HR Analyst, Office of Administration, Commonwealth of Pennsylvania 

Speaker #2 Biography: Nicole Tyler is an experienced trainer, instructional designer, and facilitator of leadership and professional development programs across various industries. She specializes in creating and delivering engaging and meaningful learning experiences for audiences from all walks of life. Nicole is passionate about learning and development and uses her positive attitude and tireless energy to help others become the best version of themselves. Nicole currently serves as the director of the commonwealth’s Human Resource Management Trainee program as well as the program manager for the General Government Operations Delivery Center’s mentoring program. Nicole holds a BS degree in Communications and Spanish from Towson University and a Master of Art’s degree in Leadership & Management, specializing in Human Resource Management from Notre Dame of Maryland University. Nicole currently resides in York, PA, and is inspired daily by her husband Eric and their super athletic son, Parker.

Presentation Abstract: Nine times out of ten employees within organizations identify “improved communication” as a top-three priority to address and improve upon to increase team member engagement, productivity, and overall satisfaction in the workplace. What does improved communication truly refer to in behavioral terms? What does it look and sound like? Ultimately, improved communication begins with each of us as individuals. Attend this session if you’ve ever felt that your words were taken out of context by your colleagues, your suggestions and opinions are often overlooked in the office, or if your voice is basically drowned out on a daily basis by the booming voices of your fellow team members! Together we’ll explore the effectiveness of your interpersonal communication style; learn how to identify the key players in the organization; create a relationship map; and review proved and failsafe influencing and communication strategies. You’ll never have to ask the question: “Can you hear me now?” again at work!

Breakout Session #3 | 1:15 PM – 2:00 PM

"Protecting Those With "Keys to the Kingdom"- Telework Best Practices "| Track Three: Technology and Data Driven Decisions

Dr. James Norrie, CEO, and Founder, cyberConIQ

Biography:  Dr. James L. Norrie is the founder and CEO of cyberconIQ Inc. and a professor of cybersecurity at York College of Pennsylvania. In his sixth book, Amazon’s best-seller Cybercon – Protecting Ourselves From Big Tech and Bigger Lies, he details the development and applications of a proprietary, standardized assessment that can accurately predict your personal online cybersecurity risk style. A noted expert, he makes frequent media appearances, speaks, writes, and consults globally about how tone-from-the-top, improving cyber situational awareness and other high-impact practices can reduce organizational risk and help make cybersecurity a team sport. His mission is to tilt the global conversation about social technologies toward hope and dissipate fear by modifying online behavior, mitigating the risks of third-party-inspired human hacks, and make the internet a safer place for us all.

Presentation Abstract: Dr. James Norrie is a Professor of Strategy and Cybersecurity and former Dean of the Graham School of Business at York College of Pennsylvania. In addition, he is the founder of cyberconIQ and understands the need for innovative solutions that modify individual online behavior. To have a complete cybersecurity program, all employees need to become more cyberaware and instill a security mindset in everything they do online, both at home and at work. It is not just about training; it is about behavior change. It is important for an organization to reduce the probability of a human-inspired cybersecurity attack, to increase the speed of decision-making response to lower the costs of mitigating a breach if one does occur, and most importantly measurably advance the risk and compliance culture across an organization. Turning every employee into a security asset instead of a security liability is the goal to uphold Best Practices for those with “Keys to the Kingdom”; Telework employees, as well as in-office and employees, working from home!

"Enterprise Telework is Coming!" | Track Four: Commonwealth Track

Domenica Dean, MA, MCP, Enterprise Telework Coordinator, Bureau of Talent Planning, Office of Administration,  Commonwealth of Pennsylvania 

Speaker #1 Biography: Domenica Dean has 26 years of Commonwealth service, and is currently with the Talent Management Office, Bureau of Talent Planning in the Office of Administration, serving as the Enterprise Telework Coordinator. She was previously with the Employment, Banking, and Revenue HR Delivery Center as the Chief of the Talent Development & Workplace Support Division. She has also worked for the Department of Revenue and the Legislative Reference Bureau. She holds a B.S. from St. Joseph’s University, an M.A. from Saint Francis University, and a Master’s of Community Psychology from Penn State University.

 

Aaron Garman, MBA, Human Resources Analyst, Bureau of Talent Planning, Office of Administration,  Commonwealth of Pennsylvania 

Speaker #2 Biography: Aaron Garman is an HR Analyst for the Bureau of Talent Planning within the Pennsylvania Office of Administration. Prior to that, Aaron served in the Bureau of Talent Development where he worked as the telework program training lead and coordinator for the Training Community Summit. Aaron has worked closely with organizational change initiatives and leadership development. He holds his Bachelor’s degree in Communication from Allegheny College and a Master’s in Business Administration from Lebanon Valley College.

Presentation Abstract: Get updates on the Commonwealth’s enterprise telework program, including training and planning information.

Breakout Session #4 | 2:15 PM -3:00 PM

"Addressing the Needs of People with Disabilities in Digital HR Services" | Track Three: Technology and Data Driven Decisions

Ellen Strom, MBA, CPACC, Chief Accessibility Officer, Commonwealth of Pennsylvania 

Biography: Ellen Strom was named Chief Accessibility Officer for the commonwealth in January 2020. In this role, Ellen is focused on ensuring that the state’s digital content is accessible to its citizens and employees alike. She works with state agencies to define best practices, design and implement strategies to educate and influence organizational culture, improve procurement processes and organize communities of practice.

Ellen has been in the digital customer experience field for more than 15 years. For the past seven years, she concentrated on designing and implementing a digital program to improve the web and mobile banking experiences for customers with disabilities. She is a Certified Professional in Accessibility Core Competencies (CPACC). Ellen earned a master’s degree in business administration from the American University in Washington, DC, and a bachelor’s degree in French and German from the Millersville University of Pennsylvania. She spent two of her undergraduate years in study abroad programs at the Université Paul Valéry in Montpellier, France, and Phillips Universität in Marburg, Germany.

Presentation Abstract: Start thinking about people with disabilities as you plan your digital HR Services. We’ll take a journey through various stages of employment.

Some topics that will be covered:

•Is your online employment application accessible to people with disabilities?
•How do you handle accommodation requests for virtual interviews?
•Is your new hire training accessible to people with disabilities?
•How does an employee who is deaf or hard of hearing take part in virtual meetings?
•Can your employee who is blind or has low vision request vacation?

"Living in Uncertain Times during COVID-19 "| Track Four: Commonwealth Track

Dr. Gregory Alch, Ed.D., Licensed Psychologist and Organization Consultant, Optum 

Speaker Biography: Dr. Alch is a Licensed Psychologist and Organization Consultant in practice for over 30 years. He is the founder and President of Method 44, an organizational consulting group. He has worked extensively with organizations providing executive coaching, leadership development, team building, training, and other change initiatives focused on bringing out the best in their employees in positive and productive ways. Dr. Alch has developed a reputation for working effectively with employees at all levels in an organization, and has particular expertise in the area of conflict management, both interpersonally and organizationally. Dr. Alch focuses on helping organizations maximize the potential of their employees by providing customized programs for teams and individuals – that increase employee effectiveness and commitment.

Dr. Alch employs a unique blend of psychological understanding with pragmatic application to assist employees to positively adapt to organizational culture, change initiatives, conflict management, team building, executive coaching, respect and positive interaction in the workplace, stress management, boundary setting, preventing sexual harassment, and other challenges to personal and organizational productivity. Dr. Alch uses his psychological background to help people in the workplace develop increased understanding and awareness of the attitudes and beliefs that drive behavior, and how to make the changes necessary for better personal – and organizational – communication and effectiveness.

Presentation Abstract: We are all living in unprecedented times, which foster worry and anxiety. Heightened worry and fear can only make trigger events worse than they already are. Controlling the way that we process the events is the goal of this seminar. Participants will:

  • Learn to accept the new reality and new expectations that we will all be living with
  • Explore options to help us adjust as best as possible
  • Discuss what strategies will work for each of us
  • Understand the challenges that we are and will be facing

Endnote and Closing Remarks| 3:15 PM – 4:15 PM 

3:15-4:00 PM| Endnote - "Leading with Resilience in the Workplace: Reconstruction and Recovery from COVID-19"

Dr. Kira Mauseth, PhD, Psychologist, Everett, WA, 98203 | Psychology Today

Dr. Kira Mauseth, Clinical Psychologist, and Consultant, Astrum Health, LLC

Speaker Biography: Dr. Kira Mauseth is a practicing clinical psychologist who splits her professional time between seeing patients in private practice, teaching as a Senior Instructor at Seattle University, and serving as a co-lead for the Behavioral Health Strike Team the WA State Department of Health.

Her work and research interests focus on resilience and recovery from trauma as well as disaster behavioral health. She has worked extensively in Haiti with earthquake survivors, in Jordan with Syrian refugees, and with first responders and health care workers throughout the United States. Dr. Mauseth also conducts training and provides presentations to organizations and educational groups about disaster preparedness and resilience-building within local communities.

Presentation Abstract: The COVID-19 pandemic has affected our personal and professional lives in many ways that we may not recognize. This presentation will address the specifics about where we are on the disaster response and recovery cycle in terms of our Behavioral Health responses, and how our brains and bodies function accordingly at home and in the workplace. A resilient workforce during these challenging times is more meaningful than ever. Leaders have unique opportunities to help others navigate their experiences while also taking care of themselves.

4:00-4:15 PM | Closing Remarks from the Commonwealth of Pennsylvania

Closing presentations and remarks from the Commonwealth of Pennsylvania, including a year in review video.